Radio or playback issue
A station is silent, playback keeps stopping, or the stream will not start.
Find answersSupport
How can we help?
Find quick answers to the most common Carib Radio questions, or send us a message. Account and data deletion requests are handled right here too.
Quick help
Find the right path to a fix.
Six ways in. Each one takes you to the right answer or the right form.
Account or sign-in
Cannot remember how you signed up, need to recover access, or want to change your details.
Find answersPremium or billing
Manage your Premium plan, sort a billing question, or see what your subscription includes.
Find answersLive rooms or podcasts
Trouble joining a live room, finding a podcast, or loading the news feed.
Send a requestSomething looks broken
A button, a screen, or a feed is not behaving. Describe it and we will fix it.
Send a requestDelete my account or data
Request permanent deletion of your account and data. No login required.
Start a deletion request
Send a request
Tell us what happened.
Fill out the form below. Include as much detail as you can. It helps us find the issue faster.
Account and data
Delete your account or data
You can delete your account and data with or without signing in. This section is public and reachable directly at /support#delete-account.
How to delete
In the app
Open Profile, then Account Settings, then Delete Account. It takes effect right away.
From this page
Use the form above with the topic "Delete my account or data," and include the email or phone number on the account.
What gets deleted
- Profile and credentials
- Favorites and listening history
- Active subscription record
- Notification tokens and device identifiers
What is retained, and why
- Transaction records, for tax and fraud obligations
- De-identified aggregate analytics
- Support ticket records, for a limited retention window
This action is permanent and cannot be undone.
Common questions
Answers to the most common support questions.
Short and direct. If your question is not here, send a support request and we will answer.
Playback & Account
A station may be temporarily offline, or the stream URL may have changed since it was last verified. Check your internet connection first, then try another station on the dial. If a station is consistently silent, let us know through the support form and we will investigate.
Playback may stop if your connection drops, the stream encounters an interruption, or your device enters a power-saving mode that restricts background data. Try toggling airplane mode or switching between Wi-Fi and cellular data, then press play again. If it keeps happening, send us the details.
Yes. Carib Radio supports background playback with the screen locked and while you use other apps. If playback stops when you lock your screen, check that battery optimization or data saver is not restricting the app in your device settings.
Sign in with the phone number, Google account, or Apple ID you used when creating your Carib Radio account. If you cannot remember which method you used, try each one. For account recovery help, send a support request with your account details.
Use the support form on this page. Include the station name and what happened when you tried to play it - silent, error message, stuck loading, or something else. We verify every report and remove stations that cannot be fixed.
Premium & Billing
Premium is managed through your Google Play subscription. Open the Carib Radio app, go to Account, and tap Manage Subscription to view, change, or cancel your plan. Google Play billing gives you control over your subscription directly.
Deleting your account cancels your Premium subscription. To stop future charges, cancel the subscription through Google Play first, then delete your account. Canceling and deleting your data are two separate steps.
Privacy & Deletion
You can delete from inside the app through Profile, Account Settings, then Delete Account, or by sending a request from this page. See the delete your account or data section above for what gets deleted and what we keep.
Deleting in the app takes effect right away. Requests sent through the form are processed and confirmed by email once your account and data are removed.